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Robotic Process Automation (RPA)

NEWS Thursday, 02 September 2021
Robotic Process Automation (RPA)

During this pandemic time, many companies are forced to reduce their employees in the office. Employees who enter the office can be only 70% or 50% can even reach 30%. Though a lot of work should be done every day by the employee so that the company can run optimally. The number of activities that employees need to do is an important factor in the sustainability of a company so that if the employee cannot go to the office or is sick, the process of the company's activities will be hampered. For this reason, now is the best time to apply or implement RPA.

Robotic Process Automation (RPA) is software that is enabled/executed to imitate the activities carried out by humans every day. Activities that can be done by the software are certainly recurring work and have clear / can be described rules. Usually, this software is used if the job requires a long time due to data that needs to be processed very much as well as the information produced from this work requires very high speed and accuracy.

For example, it is like making an invoice to the customer based on a published road letter, the required parameters are clear and well-defined in the road letter, but due to an invoice that needs to be published exceeding 100 - 200 invoices per day, then there is a possibility of time needed - The time and the results are still sometimes input. In addition to the manufacture of invoices, certain conditions require human / users of computer users to input the same data in 2 or more different software to obtain operational information every day, for example, if a company has a different ERP, CRM, and HRIS. User Sales are required to input attendance in 2 different types of software namely CRM and HRIS if they are an onsite visit to the customer in the morning. HRIS its function provides employee attendance information because it is associated with salary payment and CRM which functions to help users in managing customers who will be posted on-site, if the customer is new then sales are required to input customer data on CRM and ERP. CRM is enabled to record sales activities, while ERP is functioned if the sales orders, road letters, and invoices appear on behalf of new customers.

For conditions like this this 'robot' software has a very important role in helping humans get goals and goals to be achieved, with high effectiveness, efficiency and accuracy. Employees whose duties are replaced with RPA can do work more strategically and vary, so the employees do not feel bored because of the repetitive work.

In determining the right RPA products, several things might need to be considered, one of which is to have manageable products. A good RPA can certainly be seen and controlled by every activity. Reports obtained from the activities of this software robot can be analyzed, developed and changed in line with the company’s business improvement. With good control, it is not difficult for the users to add new functions into the robot software that has been running well to make it more efficient and effective. In addition, an interface that is flexible and comprehensible is also something that needs to be considered, because the ease of  use will speed up the process of implementing and developing the use of RPA itself. Employees can easily define more ideas or create ideas and develop RPA related to business processes to automate.

The advantage of using RPA compared to API or Middle Software is the speed in its implementation, RPA can communicate with various software on a computer because the main function of RPA is to imitate human work, such as clicking the mouse, typing the keyboard, opening files, copying  data or Excel, data validation and many more activities that can be imitated by this robot software. So in a relatively short time, we can easily integrate data if we have 'legacy' software that humans have to name every day but cannot be changed or abandoned. RPA integration is not only limited to communication between software or internal applications but can also be integrated with external parties, for example in online tax numbing, taking bank account statements, inputting customs data, and so on. Data that normally needs to be input or imported by humans can be scheduled automatically using RPA. With its flexibility, the use of RPA is not limited to manufacturing companies, but also can be applied to logistic companies, banks, hospitals, health insurance, credit loans, and so on.

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